A Seamless Omni-channel Software Solution
Exceed customer demand with one central solution to bring all your sales channels and business operations together, and provide a truly connected buying experience
A successful Omni-channel approach requires seamless integration across your stores, websites and distribution warehouses. Whether your customers are buying online or in store, they expect a smooth journey across browsing, buying, deliveries, collections and returns. To successfully deliver this, you need a software system that can seamlessly connect your product and order data to both staff and customers, allowing them to easily access it, however and wherever they need it.
OrderWise brings together your whole operations to provide a positive customer experience and facilitates your business to grow. It integrates your supply chain, website, online marketplaces, physical stores and distribution centres into one central hub. This enables you to deliver a consistent, first-rate buying experience that keeps your customers connected to your brand, in the way that they demand.
Drastically improve customer retention rates with an effective omni-channel solution that seamlessly connects your online and offline sales channels.
Did you know that businesses who adopt an Omni-channel strategy achieve 91% greater year-over-year customer retention rates compared to businesses that don’t?
Bridge the gap between online & in-store
Offering integration to 50+ eCommerce platforms and online marketplaces including Magento, Shopify, eBay and Amazon, OrderWise automates your online order processing and eliminates the risk of overselling. OrderWise Omni-channel software allows for unrivalled cross platform capabilities, giving customers the flexibility to buy or return items through any channel.
So whether it’s synchronising stock levels across all your sales channels, importing online orders for click and collect or handling returns, OrderWise delivers the essential omni-channel solution for your business.
“With the ROI so quick, we envisage that we will extend our usage of the software to cover the website and accounts systems to take even more advantage of having everything in one place.“
– Gail Oakes
“One of the best Order Management Systems in production to date!”
– Terry Watton
“From concept to implementation and web to invoice, they have it all comprehensively covered in one special piece of software, with knowledgeable and friendly staff to back it all up.”
– Peter Wright
Omni-channel Customer Case Study: Gift Universe
Gift Universe (MenKind, Red5) are one of the UK’s leading omni-channel retailers of gifts and gadgets. Peaking during the busy Christmas season, they process 3 million transactions a year across their 100 retail stores, eCommerce and trade customer sales.
Gift Universe approached OrderWise in 2016. They were on the search for a solution to seamlessly link back-end processes with their eCommerce websites, marketplaces and a suitable EPOS system for their network of stores.
In this video, key members of the Gift Universe team tell us how they have successfully created a seamless customer experience across all brands and channels, through implementing an OrderWise end-to-end solution.
Whether trading B2B or B2C, we can deliver a built-to-sell eCommerce website that focusses on the customer experience and links seamlessly to the OrderWise software for streamlined management.
Benefit from one centralised hub for managing all your marketplace seller accounts, including tools for eBay and Amazon listings, automated repricing and order/product synchronisation.