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Support & Upgrades

Gain the assistance and upgrade frequency you need to remain competitive

Through over 40 technicians in our in-house Support Team, we deliver a centralised support system to ensure our customers always receive first-class telephone and online remote support. Each member of the OrderWise Support Team has been through a structured three month training program, fully ensuring they have the knowledge required to assist our users with any queries, questions or issues they may have.

  • Expert team of UK support technicians on-hand whenever you need them
  • Call, email or click within OrderWise for fast software assistance
  • First six months included and then renew annually at the package level you require
  • No staff waiting on the phone – our SLAs ensure a quick response for minimal disruption
  • Complete peace of mind that your business is supported as you grow
Services support
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“From the support side, that’s probably one of OrderWise’s greatest strengths, 100%. The relationship that we’ve built with OrderWise from day one has been phenomenal and I think that is because of the care and attention that OrderWise gives us.”

– A. Perry Ltd

Constantly developing our software to future-proof your investment

In total, we commit over £2 Million each year into ongoing research, innovation, development and testing so that you can rest assured that your software investment is fully future-proofed. Our Development and Testing team are dedicated to providing a cutting-edge product packed with new modules, features and enhancements that meets the ever-changing demands of today’s fast paced trading environments.

  • 600+ new modules, features, reports and general enhancements added each year
  • Receive upgrades annually, quarterly or monthly, with one-off upgrades also available
  • Qualifies for HMRC’s development tax status as our software benefits UK businesses
  • Stay up-to-date with all the latest software innovations that drive better processes
  • Custom development available on request to help OrderWise work for your business


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