Support & Upgrades
Gain the assistance and upgrade frequency you need to remain competitive
Through over 40 technicians in our in-house Support Team, we deliver a centralised support system to ensure our customers always receive first-class telephone and online remote support. Each member of the OrderWise Support Team has been through a structured three month training program, fully ensuring they have the knowledge required to assist our users with any queries, questions or issues they may have.
- Expert team of UK support technicians on-hand whenever you need them
- Call, email or click within OrderWise for fast software assistance
- First six months included and then renew annually at the package level you require
- No staff waiting on the phone – our SLAs ensure a quick response for minimal disruption
- Complete peace of mind that your business is supported as you grow
“From the support side, that’s probably one of OrderWise’s greatest strengths, 100%. The relationship that we’ve built with OrderWise from day one has been phenomenal and I think that is because of the care and attention that OrderWise gives us.”
– Guy Perry, A. Perry Ltd
Constantly developing our software to future-proof your investment
In total, we commit over £2 Million each year into ongoing research, innovation, development and testing so that you can rest assured that your software investment is fully future-proofed. Our Development and Testing team are dedicated to providing a cutting-edge product packed with new modules, features and enhancements that meets the ever-changing demands of today’s fast paced trading environments.
- 600+ new modules, features, reports and general enhancements added each year
- Receive upgrades annually, quarterly or monthly, with one-off upgrades also available
- Qualifies for HMRC’s development tax status as our software benefits UK businesses
- Stay up-to-date with all the latest software innovations that drive better processes
- Custom development available on request to help OrderWise work for your business
Contact us to request a price for an OrderWise solution to suit your business.