Retail Management Software
A seamless omnichannel shopping experience that keeps your customers returning
When it comes to retail trading today, we know that consumers want everything faster and at the best possible price. Whether it’s ordering online to collect in-store or ordering in-store for home delivery, your customers want to interact with your brand across multiple platforms for a seamless omnichannel experience. They want to order and receive their items in the most convenient fashion for them at that time. They also want to be rewarded for their repeated custom with lower prices, personalised offers and loyalty points they earn and spend both online and in-store. Most importantly if they don’t get the service they are looking for, they will go to your competitors instead.
As one of 2019’s Multi-Channel Solutions and Technology Vendors of the Year as chosen by the Retail Systems Awards, OrderWise delivers the cross-channel integration your business needs for successful omnichannel trading. Bringing together your eCommerce websites, online marketplaces and retail stores, OrderWise Retail Management Software enables you to deliver the shopping experience your customers expect. Also providing comprehensive back end control, through our software you can always ensure stores are stocked with the right items and all orders are both quickly and correctly shipped.
With our software already supporting businesses selling through hundreds of retail stores and multiple eCommerce websites, our team have the industry experience to help you grow your revenue through an omnichannel approach to selling.
Grow your retail sales and capitalise on peak spending periods
Whether you’re trading through a handful or hundreds of stores, OrderWise Store EPOS makes serving customers a highly efficient and streamlined process, even at the busiest times. Staff can gain instant visibility to all products across your entire estate, including stock held in other branches, warehouses and your supply chain. With a user-friendly interface, orders can be quickly processed at a traditional till point, or through a mobile tablet to help eradicate growing queues and offer a more personal touch. With the option to allow goods to be taken away, ordered online to pick up in-store, reserved for collection at another store or delivered to a designated address, our retail management solution gives you the flexibility to meet the needs of your customers.
With Store EPOS seamlessly integrated to OrderWise Purchasing and Warehouse Management, fulfilment to all your retail branches becomes a breeze. Whether replenishing to your stores through purchase deliveries, stock transfers or distribution from a central warehouse, OrderWise helps ensure you always have the right items where they’re needed. With accurate stock visibility across all locations, your stores can also process endless aisles orders with confidence knowing the stock can be promptly despatched to the customer. With historical stock usage data then helping your purchasing team to accurately forecast during seasonal peaks such as Black Friday and Christmas, you can easily scale up your operations and cater for the extra demand.
Our software then allows you to bridge the gap between your online and bricks-and-mortar stores to deliver the omnichannel experience your customers now expect. Offering integration to 40+ eCommerce platforms and online marketplaces including Magento, Shopify, eBay, Amazon, OrderWise helps to automate your online order processing and eliminates the risk of overselling. Through this integration, you can also better manage any cross-platform returns, giving your customers the flexibility to buy through any channel and then if necessary, return through any channel.
So whether it’s synchronising stock levels across all your sales channels, importing online orders for click and collect or handling returns, OrderWise delivers the essential omnichannel solution for your retail business.
See how our Retail Management Software has helped Gift Universe (Menkind)
Gift Universe Group was founded in 2002 with their first store in Uxbridge under the name of Menkind, billed as a gift and gadget retailer for men.
Here Paul Kraftman, Chief Executive of Gift Universe, and other key members of the Gift Universe team, tell us how they streamlined operations across the business and gained an end-to-end solution through implementing OrderWise in early 2017.
Click here to view the full case study
“As an online, multi-store retailer, OrderWise allows us to successfully trade on multiple channels with the efficiency and stock visibility that the business requires.”
– Choice Shops Ltd