Achieve first-rate customer service through omnichannel trade management
As a Merchant selling across numerous sales channels, you’ve got your work cut out for you. You want to give customers the same experience whether their first point of contact is in branch, over the phone or through your website, however getting the necessary information to where it needs to be isn’t always achievable. Managing customer accounts seems to be taking up too much time, with staff debt-chasing rather than winning new business. When staff do get the chance to sell, they lack the tools they need to maximise the order value as they can’t see the information they need or the branch doesn’t have the right items in stock.
If this sounds like you, we’re here to tell you that management of your trade counter business doesn’t have to be this challenging. Here at OrderWise, we’ve been helping merchants like you operating across a wide range of sectors for 30 years. In this time, we have developed our software to deliver all the functionality your business needs to maximise sales online, over the phone, through sales reps and in branch. Delivering comprehensive control over customer credit limits, price lists, settlement discounts and stock levels across multiple locations, OrderWise can be scaled to trade counter environments both small and large.
With our software already supporting businesses selling a wide range of different products through trade websites and counters, our team have the knowledge and expertise to help you maximise sales through an omnichannel approach.
A single customer view for more profitable relationships
Through our Point of Sale (POS) functionality, you can ensure that serving valued clients through your trade counter(s) is both an efficient and streamlined process. Delivering complete stock data visibility for each branch, depot, warehouse and even goods currently in-transfer, sales staff can capitalise on more sales opportunities whilst boosting order value through better up/cross selling. Whether customers are taking goods away, need their order to be delivered, are part taking/part delivering or simply collecting an online order, our software can effectively manage any and all of these commonly occurring situations.
Also making your own deliveries? OrderWise Transport & Routing enables you to effectively manage your run schedule, vehicle capacity and ensure the fastest routes are always taken by your drivers. With an optional mobile app for obtaining Proof of Delivery (POD), you can be sure all deliveries and return collections are handled efficiently.
If you’re also selling through sales reps and account managers, OrderWise CRM enables all customer communications to be accurately recorded and centrally managed. With a one-view approach to your customer interactions, you can help sales staff to build better client relationships and progress their pipeline through to a successful close. These success rates can then be monitored through Business Intelligence & KPI Dashboards, helping sales performance to be analysed and then further improved. Sales reps can then have access to all this functionality and more through the OrderWise Mobile App, allowing them to raise quotes and new orders, manage their CRM and view Business Intelligence insights on-the-go as well as in the office.
“The back-to-back ordering is just phenomenal, that’s alleviated the pressure on our buying department and totally changed our business – we’ve given the power back to our sales staff to order their own special goods which has freed up a lot more time in the buying department for them to focus on managing or stock better.”
– DMS Flooring