This Wednesday (9th December) Microsoft released an update for Windows which seems to be having an adverse effect on Active X controls, commonly used in custom Excel Reports.
Although nothing official has been released from Microsoft with regards to a fix, if any OrderWise users are experiencing this problem our staff have unearthed a temporary fix that we have tested on several machines with successful results:
- Close All Office Programs (Office, Excel, Word, etc.)
- Open the AppData Temp folder for Excel for the user. This is generally found under the below: C:\Users\[user.name]\AppData\Local\Temp\Excel[version]\
- Delete or Rename the “MSForms.exd” file stored within – our recommendation is to rename the file e.g. “MSFormsOLD.exd” so that the original file is retained
- Reload the excel report which will create a new “MSForms.exd” file with the correct settings.
This should resolve the issue for any Windows users experiencing the issue, but we encourage any customers to email firstname.lastname@example.org if there are any questions or problems.