In the OrderWise September Newsletter, we welcome a range of new functionality from version 18.9 of OrderWise, including exciting new additions to our CRM, Marketing and Store EPOS software. Plus, we also introduce brand new integration to HMRC’s API ahead of Making Tax Digital coming into effect in April 2019.
Elsewhere in this month’s feature article, we explore the growing trend of omni-channel trading and how providing a personalised buying experience can help both B2C and B2B companies retain customer loyalty.
You can read about all this and more in out latest blogs.
The new developments featured in this month’s newsletter are:
HMRC API Integration Comes To OrderWise Ready For Making Tax Digital 2019 – With only six months left until the big switch over, businesses across the country are now preparing for the government’s Making Tax Digital (MTD) legislation going live in April 2019. As part of our own preparations here at OrderWise to aid businesses with their compliance, this month we have added integration to HMRC’s new API for facilitating the digital submission of VAT returns.
Keep Staff On Top Of Due & Overdue Tasks With New CRM & BI Alerts Feature – In busy sales environments, it is important for staff to ensure they stay on top of all their assigned tasks, proactively chasing up the right customers and completing their daily activities in a timely manner. To help them achieve this, OrderWise has welcomed a new feature which allows users to see the number of BI alerts and CRM activities they have due against the relevant modules.
Efficient Order Processing With New Product Search Features – In busy trading environments, it’s important for staff to be able to quickly and accurately process orders so that satisfactory customer service can be delivered. Extending the capabilities of our Product Search, three brand new enhancements have been introduced this month to aid faster order processing.
Accurately Determine Purchasing Requirements With Yearly Sales Visibility – When it comes to effectively managing purchasing activities, it is essential to understand which items are selling and which items aren’t. To deliver visibility of sales activity to purchasing staff, this month we have introduced an extra column in the Purchase Report which shows the total number of sales an item has had over the last 12 months.
Effectively Balance Staff Workload With Total Lines Visibility – In any busy warehouse environment, it is vitally important for warehouse supervisors and managers to ensure workloads between staff remain well-balanced so that high productivity and despatch efficiency is maintained. To aid this, in the latest release of OrderWise we have introduced the ability to view the total number of lines for a pick alongside total orders and total weight.
Never Miss A Sales Opportunity Again With New Mobile App Feature – With the OrderWise Mobile App, businesses are already given access to all their essential OrderWise data when working out of the office, including their CRM. Now following on from in-system functionality added last month, sales reps working on-the-go now have the ability to record the contents of customer discussions against marketing segments within CRM on their app.
Let Customers Store Products & Collect later With New Parked Orders – In busy retail environments, especially during peak gifting periods such as Christmas where customers are likely to buy large quantities of items at once, it is not uncommon for businesses to receive requests to leave items behind the till while the customer continues to browse in-store. To manage these situations, OrderWise Store EPOS users can now allow customers to reserve their items to collect at the end of their shop.
This month’s feature article:
Maximise Your Omni-Channel Trading By Delivering A Personalised Experience – It is the buzz phrase that a lot of business publications are discussing – omni-channel. As the notion becomes increasingly prevalent, businesses both B2B and B2C strive to create an omni-channel shopping experience in their own operations that improves service. In this month’s feature, we look at the stats behind the trend and discuss how you can add a personal touch to boost customer loyalty.
Further Recognition As OrderWise Shortlisted For Two Regional Awards! – The finalists for the Lincolnshire Media Business Awards have now been announced and we are over the moon that OrderWise has been been shortlisted for not one, but two 2018 Lincolnshire Media Business Awards; Large Business of the Year and the Innovation Award!
Don’t Miss Us At These Upcoming Trade Shows! – As we move towards the final quarter of 2018, the next few months sees OrderWise return to the road for trade show season. These shows give you the chance to come and chat to the OrderWise team and understand more about how software can help streamline your business processes and maximise efficiency within your operations.