Efficient fulfilment of customer orders is key for customer satisfaction, and businesses may use a single or multiple couriers to deliver items. However, rekeying information into courier software can be a laborious process and can lead to mistakes such as incorrect deliveries. These mistakes together with the subsequent increased returns can be costly and time-consuming, resulting in an overall reduction in efficiency and, potentially, the loss of repeat custom.
OrderWise Courier Integration provides an effective solution by automatically generating consignment numbers based on despatch history, passing this information directly to courier software and recording these details against the relevant transactions. This streamlined process provides accurate, clearly visible information and vastly improves despatch efficiency. Through saving time and reducing errors, order handling capabilities can be increased and customer satisfaction can be enhanced through the fast and accurate fulfilment of orders.
For companies selling via online channels such as an OrderWise Website or third party websites and marketplaces integrated with OrderWise, there are further benefits to be gained from our Courier Integration functionality. Consignment and tracking information can be passed back to the online channel to provide customers with full despatch visibility and high service levels.
OrderWise already boasts integrations with an extensive range of over 40 courier services, and this month sees two new additions added to the line-up:
Established in 2006, Secured Mail is one of the largest eCommerce, postal and retail logistics businesses in the UK, delivering over 500 million items each year for a range of business customers. This new courier integration will provide benefits to OrderWise customers using Secured Mail for both domestic and international deliveries.
Launched in 2009, myHermes is a flexible delivery solution and from 2012 has offered the option of a delivery service from local convenience stores in over 4,500 locations. OrderWise users can now benefit from International Direct Feed integration with this popular service.
OrderWise users who utilise the above courier services can now benefit from these new integrations and the time-saving, convenient functionality provided, whilst ensuring high levels of customer service and satisfaction are maintained.
Existing users can contact the client services team for more information about OrderWise Courier Integration.
To discuss your requirements in more detail contact us on 01522 704083.