It wasn’t too long ago we mentioned the value of OrderWise Support & Upgrades Packages, with each package aimed at meeting the unique requirements of the company to which it is supplied.
One of the key aspects of OrderWise Support & Upgrades Packages is the ability for our technicians to easily access customer systems remotely if required to solve issues as quickly as possible. This facility is highly valued by OrderWise customers with Support Packages and this month we decided to take a look at some of the feedback we have received for our exceptional Remote Support Service.
From simple to complex enquiries, the OrderWise team of Support Technicians aim to respond and resolve queries quickly to ensure businesses using OrderWise can maintain maximum operational efficiency at all times. However support queries aren’t just dealt with over the phone as some might expect, our Support team can also remotely access client systems to provide more hands on assistance when required. With the power to start a remote support session directly from within OrderWise itself, users can ensure that our support team are on hand to quickly resolve any problems they may have and altogether provide outstanding levels of support so that disruption to day-to-day activities are carefully avoided.
To show just how highly regarded this service is by our customers, here are just some of the comments from customers who have received remote support over the last couple of months:
“Always a real pleasure to deal with, can’t thank OrderWise enough for the support they give us”
“The best technical support I’ve used in the 10 years I’ve been in the Marketing Industry”
“Identified the problem and offered advice efficiently”
“1st Class Service”
“Issue was solved quickly and without fuss”
“Fabulous and Enthusiastic!”
“All sorted quickly and explained in simple terms too so I could understand”
“Took the time and patience to get me way beyond where I had expected the call to go”
“Brilliant service as always. Seriously recommend OrderWise to all”
“Extremely Helpful, knowledgeable and friendly. 5 Stars!! *****”
“Very helpful, polite and advised on another related issue that will be more efficient for us in the future”
“A Perfect Support Experience”
“Thanks for talking me through and resolving my issue so quickly. You did it efficiently and with a smile on your face. Thank you for being so patient. I learned something new today. Keep up the good work.”
“Thanks for going the extra mile!”
“Marvellous, just what I needed”
“Absolutely spot on! Resolved the problem and then was happy to find an even better solution for us. A++++”
As you can see, OrderWise is dedicated to providing the very best support experience our users need to help ensure that any problems their business encounters are promptly resolved, allowing business management to continue hassle-free. With an OrderWise Support & Upgrades package, businesses not only benefit from the 300+ new features, modules, enhancements and reports each year but also the fast, effective assistance provided by the OrderWise Support Team, giving your business software reliability and peace of mind.
For more information on OrderWise including Support & Upgrades packages, download our brochures or watch our videos.
Existing customer wishing to discuss all of their support & upgrade options in detail can contact our Support Team or Client Service Advisors.
To discuss your requirements in more details contact us today on 01522 704083