Technical Support Adviser

This is a fantastic opportunity for a confident and capable person to join our expanding Support Team as a Technical Support Adviser. The ideal candidate will be an experienced team player looking for a new challenge within a Support environment. At the forefront of customer care, our Support Department aim to provide a consistently excellent service to OrderWise users whilst maintaining defined SLAs. As a First Line Technical Support Adviser you will find each day rewarding and enjoyable, feel a valued member of the team and understand how you contribute to the Company as a whole.

Job Description

As the first point of contact for users’ OrderWise questions and queries, our Support department are a busy, hardworking and dynamic team, who are continually looking at the best ways to work and improve the service we provide, whilst keeping abreast of continual developments and changes within our software.

After training on OrderWise you will join your team and learn about how they work, what targets they have and how they achieve them. Your Manager will help bring out the best in you so you can contribute to the team target as quickly as possible. As a First Line Technical Support Adviser you will find each day rewarding and enjoyable, feel a valued member of the team and understand how you contribute to the Company as a whole. You will be confident and good at problem solving, have the ability to ‘think on your feet’ and have excellent communication skills. Ideally you will have customer service or business based experience. Additionally, you will show evidence of the ability to learn new skills quickly and accurately.

Key Responsibilities:

  • To provide first line OrderWise support to customers
  • To ensure requests for support are dealt with promptly and appropriately
  • Redirect or escalate support requests to the appropriate person or team as required
  • Pro-actively provide information to users on the progress of outstanding support tickets
  • Liaise with colleagues within Support and other teams to ensure continuity of service for all users

Key Skills:

  • Well organised with good prioritisation skills
  • Be organised, motivated and client focused
  • A team player with ability to work on own initiative and as part of the team
  • Excellent communication skills, both written and verbal
  • Approachable with a willingness to help others
  • Ability to present information in a friendly yet professional manner
  • Excellent IT skills
  • Ability to learn quickly and accurately
  • Have previous customer/client care or support experience

To find out more about working at OrderWise please read our “An Introduction to OrderWise” Brochure here.

Salary: £12,500 – £17,000 pa, dependant on experience

Hours: 40hrs p/wk (8:45am – 5:15pm, Mon. to Fri.)

To apply, click here