01522 704083

Technical Support Adviser

Want to kick-start a career with an award-winning UK software company? Now’s your chance!

We’re on the hunt for a confident and capable individual to join our expanding Support Team as a Technical Support Adviser. The ideal candidate will be a team player and confident communicator, looking for a new challenge within a fast-paced industry.

As the first port of call for a software query, it will be your job to provide a consistent level of customer service based on trust, care and excellence. Being at the forefront of our customers’ experience with OrderWise offers a rewarding career, providing you with extensive knowledge of the product and invaluable experience in a national software company.

Our Support department is based in our bustling Head Office just outside Lincoln. The ideal candidate will already possess customer service or business-based experience and show that they can think on their feet!

Key Responsibilities:

  • To provide first line OrderWise support to customers
  • To ensure requests for support are dealt with promptly and appropriately
  • Redirect or escalate support requests to the appropriate person or team as required
  • Proactively provide information to users on the progress of outstanding support tickets
  • Liaise with colleagues within Technical Support and other teams to ensure continuity of service for all users

Key Skills:

  • Well organised with good prioritisation skills
  • Motivated and client focused
  • A team player with the ability to work on their own initiative and as part of the team
  • Excellent communication skills, both written and verbal
  • Approachable with a willingness to help others
  • Ability to present information in a friendly and professional manner
  • Excellent IT skills
  • Ability to learn quickly and accurately
  • Have previous customer/client care or support experience

To find out more about working at OrderWise please read our “An Introduction to OrderWise” Brochure here.

Salary: £18,000 To £22,000 Depending On Experience

Hours: 40hrs p/wk (8:45am – 5:15pm, Mon. to Fri.)

To apply, click the button below.

Employee Benefits:

By working for Wise Software (UK) Ltd, all staff enjoy the following:

  • Competitive salary + bonuses
  • Regular performance and salary reviews
  • 22 days paid holiday per year
  • 8 days paid UK bank holidays
  • An extra day’s holiday on your birthday – on us!
  • Attendance bonus scheme
  • Full training
  • Flexi-time
  • Smart-casual dress code
  • Accessible working location with free private parking
  • Weekly baskets of fruit
  • Company pension scheme
  • Childcare voucher scheme
  • Subsidised staff café and recreational space
  • Access to private company gym with personal trainer
  • Regular staff activity nights