Prior to implementing OrderWise, Papini were facing a number of issues causing them to look into new business management systems. At that time, Debs explained that they were using a system which wasn’t very ‘user friendly’ and the time taken to complete tasks such as printing orders and posting invoices was very long winded. As all of Papini’s orders are received and dispatched the same day ‘time is of the essence’. Papini stock a wide range of garments including 5 different style of polos, a deluxe weight contrast hoodie, sweatshirts, fleeces & jackets, all from stock held in their own bonded warehouse. All stock orders are dispatched the same day. The reliability and speed of the computer system for dealing with orders is of the upmost importance. With the previous system, Papini also encountered problems with their stock. Often what was available differed from what was showing on their system and therefore they constantly had to check the stock and adjust the system which obviously takes time. With the system they were using, everything ran through one screen and could only be used by one person at a time, which was not ideal.Happily, things changed after they took the decision to implement OrderWise.
“OrderWise is stress free! It’s been so much easier to use OrderWise and has saved my sanity and probably a few lives! OrderWise has helped Papini in all areas. They feel the system is easy to use and new members of staff quickly adapt to it.”
They now rarely experience problems with stock and all their orders are completed the same day. Different modules can run without interfering with each other. Papini also provide a bespoke service – where garments are made to the customers own requirements . Whether it’s an exact pantone shade or style, their design team work direct with thier factory in China to ensure the garments are to the customers specifications. Purchase orders have to be raised in a format which can be easily translated for the factory to ensure a smooth process from the initial order to delivery. Debs told us “We also prefer to use a matrix format for our products. When we initially became an OrderWise customer 5 years ago this wasn’t something they offered but we worked closely together with the development team at OrderWise and OrderWise Matrix was formed!”
“There is now no pressure trying to get things done, it all runs smoothly.”
When Papini need to trace any old transactions or look in detail at any orders, whether it’s a purchase order or sales order, it’s all easy to track. “We have also had a couple of reports written specifically for us, which are continually ‘tweaked’ until we are 100%. Which we usually are!It’s hard to pinpoint just one area of OrderWise that we find particularly useful, OrderWise itself is just so user friendly!”
“The Support Team, they really do live up to their name!”
“We don’t have many problems but whenever we do, we send an email to Support and usually we receive a phone call fairly quickly. The problem is often solved over the phone, but if not OrderWise log-in to our system remotely and sort the problem out that way. It’s great!’ You can visit Papini at: www.papini.co.uk