Telephony Integration
TAPI (Telephony Application Program Interface) is an interface which allows communication and integration between telephone and computer networks.
There are a number of scenarios in which OrderWise can utilise TAPI. From the OrderWise Customer Relationship Manager, you are able to call your client in one simple click, using the relevant contact number that is dynamically loaded when your client record is up on screen.
Similarly, when an existing client calls in, it is possible to display an incoming call alert on the screens of a group of users (your sales team for example). When the call is accepted, the client record is dynamically loaded (a ‘screen-pop’).
Please note that the use of TAPI with OrderWise requires a TAPI-compliant PBX.
