Services

Whatever the size of company, investment in business software is not just about the financial outlay but often involves changes to working practices, uncertainty among staff and adds additional pressure on top of maintaining daily business operations. That’s why here at OrderWise we feel it is important that our customers receive the knowledge, support and guidance they need to undergo a stress-free implementation and get the most out of their business management solution. This includes everything from full software training, project management and implementation as standard through to on-going support, monthly software upgrades and consultations with our team of client service advisors. By investing in OrderWise, you can be sure that with our wide array of services you have all the help you need, both from day one and continuously going forward.

Project Management

Effectively manage the day-to-day running of your business as your OrderWise Project Manager works alongside you to help ensure you undergo a seamless transition over to your new software solution. With over 25 years of experience in implementing software solutions, you can rest assured that your OrderWise Project Team has the expertise to ensure your warehouse is set up correctly with the right processes in place to allow maximum return on your investment to be achieved.

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Implementation & Installation

Take away the stress of getting your new software system in place and allow OrderWise to do the leg work for you. Managing everything from handover to your designated Project Manager, data migration and training through configuration, setup and go live support, the OrderWise team is on hand to help throughout the entire installation process. And the best part? Implementation assistance comes as standard with every OrderWise software solution.

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Training

Knowledge is power, so by arming your staff with a sufficient level of understanding of OrderWise you can ensure that they will perform the daily tasks assigned to their role within your business effectively. With tailored training performed on each company’s own data included as standard with every OrderWise solution, as well as refresher training, remote training, access to training videos and more available, your staff can always receive the training they need on OrderWise as and when it is required.

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Support

Although OrderWise is intuitive and simple-to-understand, we know that when you are using a software solution to manage business operations there will always be questions that need answering or staff that require help from our UK-based Technical Support team to solve certain issues. With our flexible support packages tailored around the level of assistance you require, your business can have the peace of mind that should you need help from the OrderWise Support Team at any point, they are just one click or one phone call away.

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Upgrades

We know that technology and your business are both constantly moving forward. That’s why our software is also always evolving too, with new modules, features, reports and enhancements added to OrderWise every single month. Our commitment to constantly develop OrderWise means companies can benefit from using the very latest, most cutting edge business management technology on the market.

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On Site Server or In The Cloud

Here at OrderWise, we provide your business with the flexibility to have your software system hosted exactly as you need. Whether you have the facilities to host your software on your own local server or want a cloud solution where we can host your software for you on secure servers, the choice is entirely up to you. With Remote Desktop Access also available, you can ensure that your OrderWise data is always easily accessible from anywhere and at any time.

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Client Services

OrderWise is structured as a scalable and modular software package to allow your business to buy the functionality you require to begin with and then grow your solution as your company continues to expand. If you get to the stage where you think your business needs more users, new modules, further integrations, additional training or something else in order to run effectively on a daily basis, our Client Services team are always available to help you find exactly what you need.

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For more information call us on 01522 704083 now or click here to arrange a demonstration.