Whether return of goods is an accepted part of trading or not, every company still strives for tight control of returns activity to keep costs, volumes and the impact to both business and customers minimised. By providing effective processing, the OrderWise Returns Module ensures this can be easily achieved.
While the OrderWise core software handles many companies’ returns requirements in sufficient depth, the OrderWise Returns module has been specifically developed for those businesses requiring greater control. Whilst preserving the very highest service levels with customers, businesses can ensure that the relevant credits, debits, stock adjustments, repairs, replacements or write offs are handled in an accurate, streamlined and efficient manner.
OrderWise Returns provides tailored setup options, control of user access and the actions they are able to perform, along with flexible workflows and fully configurable product return criteria. The traceable management, visibility and process control functionality when dealing with both suppliers and customers ensures return policies are upheld, resolutions are efficiently delivered and performance criteria monitored.
Effective Administration of both Customer & Supplier Returns
Whether handling a customer or supplier return, OrderWise Returns provides the ability to link returns back to their original sales or purchase order. This enables accurate costs and complete serial and batch traceability to be fully retained.
Whether goods are returned in person and require immediate processing, will be sent back or collected at a later date, OrderWise Returns will cater for each scenario in a simple and logical way. The reasons for return along with the customer’s requested resolution against each item returned can be easily managed and recorded. Return notes, collection notes or returns labels can all be produced with a dedicated screen to identify outstanding returns and manage their receipt. Any required supplier returns can also be simply generated for fast and streamlined processing back through the supply chain.
Complete Returns Management
The full visibility and detailed recording of returns operations by the OrderWise Returns module provides insightful analysis to aid identification of customers frequently returning items and the reasons for it, along with common trends for specific goods, suppliers or delivery methods, ensuring returns are effectively controlled and costs are minimised.
With OrderWise Returns, companies can be confident of effective Returns processing whilst ensuring excellent customer service is maintained.
For more information call us on 01522 704083 now.