Technical Author

Wise Software (UK) Limited are a modern, exciting, growing and forward thinking company who make a class leading stock control and order processing software package called OrderWise. OrderWise is used by small, medium and large businesses and has over 10,000 users from many different industry sectors throughout the UK. High profile clients include, John Lewis, local authorities, the MOD and police forces. Currently Wise Software turns over £7m and has over 140 staff working as Developers, Testers, Project Managers, Trainers, Sales People, Technical Support and Administration Services all whom enjoy working from the purpose built Head Office in Saxilby near Lincoln. The OrderWise team is dynamic, creative, dedicated and diverse with a positive attitude and we are looking for the best people to join us in taking The Company to its next phase of growth.

By working for Wise Software (UK) Ltd, all staff enjoy the following:

  • Competitive annual salary
  • Regular performance and salary reviews
  • Attendance bonus scheme
  • 3 weeks paid OrderWise tuition
  • 22 days paid holiday per year
  • 8 days paid UK bank holidays
  • Easily accessible working location
  • Weekly baskets of fruit for each department
  • Childcare Voucher Scheme
  • Company Pension Scheme
  • Free parking
  • Modern, warm and friendly working environment
  • Access to fully equipped private Company Gym
  • Birthday provided as additional holiday after 2 years of employment

JOB DESCRIPTION

This is a fantastic opportunity for a confident and capable person to join our expanding Testing Team as a Technical Author. The ideal candidate will be an experienced team player looking for a new challenge within a software environment. At the forefront of everything we do, our Testing Department aims to provide consistently bug free software to OrderWise users whilst maintaining a high standard of internal & external documentation. Our Testing Department are a busy, hard working and dynamic team, who are continually looking to improve the way they work and improve the quality of the work we produce, whilst keeping abreast of continual developments and changes within our software.

After training on OrderWise you will join your team and learn about how they work, what targets they have and how they achieve them. Your Manager will help bring out the best in you so you can contribute to the team target as quickly as possible. As a Technical Author, you will find each day rewarding and enjoyable and feel a valued member of the team and understand how you contribute to the Company as a whole. You will be confident and good at problem solving, have the ability to ‘think on your feet’ and have excellent communication skills. Ideally you will have customer service or business based experience. Additionally, you will show evidence of the ability to learn new skills quickly and accurately.

Key Responsibilities:

  • To create & maintain appropriate help guides for the software being tested.
  • To create specifications for new development work.
  • To liaise with customers, staff and Software Developers when required to ensure issues are understood, effectively recorded and communicated to ensure a satisfactory resolution.
  • Liaise with colleagues within Testing and other teams to ensure continuity of service for all users.
  • Participate in appropriate training activities and encourage and support other colleagues in their development and training.

Key Skills:

  • Excellent communication skills
  • Excellent literacy skills both written and verbal
  • Excellent IT skills
  • Ability to learn quickly and accurately
  • Have a logical and thorough approach to problem solving
  • Be quality focused
  • Possess an eye for detail
  • Well organised with good prioritisation skills
  • Be motivated and client focused
  • A team player with ability to work on own initiative and as part of the team
  • Approachable with a willingness to help others
  • Ability to present information in a friendly yet professional manner
  • Experience in Microsoft SQL is advantageous
  • Previous software technical authoring experience is also an advantage

Salary: £15,000-£19,00 per annum, dependent on experience

Hours: 40 hours per week (8:45am – 5:15pm, Monday to Friday)

For Consideration:

If you are ambitious and have an attitude to learn, we want to hear from you! Please complete and submit the application form and forward a covering letter, and CV, by email to recruitment@orderwise.co.uk, outlining your experience and goals and the reason why you are the right candidate for this position.

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