Client Remote Assistance

Hi, I thought I would just take a moment to let everyone know about a really great tool in the Support Team’s toolbox, which allows us guys here in Support a clear view of your issues. Basically,Remote Assistance allows us to view your screen so that you can show us exactly what problem your having. It also allows us to take control of you mouse to investigate your issue and show you what we are doing, and Remote Assistance is also a great tool for transferring data between customers and ourselves. A good site to add to your Internet favourites is...